Robert Half International Customer Service Representative in AMHERST, New York
Are you looking for work via OfficeTeam in the Professional Services field? You might be interested in this Customer Service Representative position in a dynamic, rapidly-changing call center. Articulate, highly-skilled Customer Service Representatives will be preferred in this position focused on building solid customer relationships. If you're looking for work in Amherst, New York and can work a long-term temporary-to-full-time position, this could be the Customer Service Representative opportunity for you!
Candidates must be available for evenings and weekends.
How you will make an impact
Be a part of business development by by actively cross-selling and referring customers
Retrieve and oversee the sending of written business communications
Organize and route incoming telephone calls
Deliver outstanding, friendly customer service in a timely fashion
Requirements - Proficiency with Microsoft office applications
Customer service experience
Knowledge of Typing Data Entry
Ability to interact effectively with internal and external partners and clients/customers
- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Excellent customer service and office administrative skills
Strong computer skills including customer database systems
Experience performing extensive research to resolve complex customer inquiries
A consistently positive approach to your work that is rooted in a businesslike professionalism
Excellent problem-solving skills
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Strong communication and interpersonal skills (verbal, written, and listening)
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.