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Robert Half International Customer Service Representative in AMHERST, New York

Description

Are you looking for work via OfficeTeam in the Professional Services field? You might be interested in this Customer Service Representative position in a dynamic, rapidly-changing call center. Articulate, highly-skilled Customer Service Representatives will be preferred in this position focused on building solid customer relationships. If you're looking for work in Amherst, New York and can work a long-term temporary-to-full-time position, this could be the Customer Service Representative opportunity for you!

Candidates must be available for evenings and weekends.

How you will make an impact

  • Be a part of business development by by actively cross-selling and referring customers

  • Retrieve and oversee the sending of written business communications

  • Organize and route incoming telephone calls

  • Deliver outstanding, friendly customer service in a timely fashion

    Requirements - Proficiency with Microsoft office applications

  • Customer service experience

  • Knowledge of Typing Data Entry

  • Ability to interact effectively with internal and external partners and clients/customers

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Excellent customer service and office administrative skills

  • Strong computer skills including customer database systems

  • Experience performing extensive research to resolve complex customer inquiries

  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Excellent problem-solving skills

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Strong communication and interpersonal skills (verbal, written, and listening)

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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