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Robert Half Guest Services Coordinator in Ann Arbor, Michigan

Description We are offering a unique opportunity in the Non-Profit industry, located in ANN ARBOR, Michigan, 48103-4204, United States. The role of Guest Services Coordinator is pivotal to our operations, involving interactions with clients, managing various floors in the shelter, and maintaining the cleanliness of the facility. The role also entails documenting client information, ensuring adherence to policies, and effectively communicating with the management team. Must be available to work fully onsite and weekends if needed: Shift Options: 3:45pm - 12:15am or 11:45pm - 8:15am

General Responsibilities:

• Committed to non-profit's mission of ending homelessness.

• Interacting with clients in a non-judgmental ethical manner (see NASW Code of Ethics).

• Responsible for the operation of various floors in the Shelter.

• Be familiar with and implement policies and procedures.

• Ensure all current clients have checked in to the building appropriately.

• Supportive, empathetic, confidential listening and offering clients general assistance.

• Document various client information and activities in HMIS and staff notes professionally and

appropriately.

• Responsible for light cleaning in the facility and the ordering of supplies.

• Welcome and orient new clients to rules and responsibilities of the floor and congregate living.

• Appropriate communication with Manager regarding client Leaves of Absences, Late Arrivals

and other client policy questions.

• Must be willing to work holidays if necessary.

• Must be on time for work and use time clock to document hours.

• Other duties, as assigned.

Qualifications:

Associate's degree, detail oriented certification, or alternative equivalent experience. Related experience

preferred. Knowledge of housing, mental health, chemical dependency, and poverty issues helpful.

Experience in social work, social services, or human services helpful as well.

• Reliable and willing to work holidays.

• Able to be assertive without being aggressive

• Able to work as a team member

• Utilize good judgment

• Be both welcoming and assertive

• Be culturally competent.

• Able to be mindful of personal boundaries, ethical obligations, and the primacy of client needs

• experienced in nature and detail oriented in action Requirements Receptionist Duties, Daily Schedule, Assist Guests, Direct Guests, Assist Customers, Answering Inbound Calls

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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