Robert Half International Help Desk Analyst I in ANN ARBOR, Michigan
You have a chance to be part of a rapidly expanding company in the Healthcare, Hospitals, Social Assistance industry, by applying to Robert Half Technology's Help Desk Analyst role. The Help Desk Analyst will be responsible for supporting local and field users. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Ann Arbor, Michigan area and is a long-term temporary opportunity.
Your responsibilities in this role
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Spot recurring technical issues and deploy solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
Ability to simplify complex problems and build solutions
Solid understanding of Microsoft Windows XP
MS Windows 7 in an Active Directory environment experience preferred
Strong familiarity with Laptop Hardware
Background in installing and configuring operating systems, networked and local printers, and business applications
Understanding of basic networking concepts
Prior experience with IT support ticketing systems
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Location: ANN ARBOR, MI
Date Posted: January 4, 2021
Employment Type: Temporary
Job Reference: 02210-0011649771
Staffing Area: Technology u0026 IT