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Robert Half International Desktop Support Tier 2 in Annapolis, Maryland

Description Our client is looking for a Tier 2 Desktop Support Technician who has extensive experience with Zoom. The ideal candidate will know how to set up polls, break out rooms and utilize other zoom features while providing support for clients. This job is full-time and on-site in Annapolis, MD. Requirements 2+ years of Desktop/IT Support experience Knowledge and understanding of technical support best practices Strong understanding and experience with help desk ticketing systems Well rounded IT support knowledge including Microsoft Office, Windows OS, laptops, tablets, mobile devices, etc Hands-on experience with various networking peripherals/equipment Troubleshooting experience with Active Directory, Windows Server, VMware, Windows OS, Microsoft Office (Exchange) Strong customer service capabilities Extensive technical/hands on experience with Zoom software

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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