Robert Half Second Shift Contact Center Representative in Arden Hills, Minnesota
Robert Half is seeking candidates for a Contact Center Representative with a Fortune 500 company in the medical device industry. This role would be SECOND Shift wither Sunday - Thursday or Tuesday - Saturday with several shift availabilities with starting times between 12:00 and 2:00 PM. Training schedule would be the first 4-6 weeks from 8:30 AM - 5:00 PM. This position is HYBRID, 3 days a week from home, and in-office on Wednesday and Thursday. You will succeed in this role if you can perform calmly under pressure in a customer service environment. This long-term contract-to-hire opportunity is based in the Arden Hills, Minnesota area.
Your responsibilities in this role:
Be the first point of contact for all calls coming through the company's call center
Triage calls to the appropriate area or team
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Receive and place telephone calls
Retrieve and oversee the sending of written business communications
Give exceptional customer service in a timely fashion
Proficient in entering and processing orders and invoices
Excellent verbal, written, and social communication skills
Ability to interact effectively with internal and external partners and clients/customers (Business to Business)
Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Retail customer service or similar makes a successful candidate
Call Center experience is a plus
Apply today at 651-293-8033!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.