Robert Half Desktop Support Analyst in Arden, North Carolina
You'll be a good fit for this position if you excel at explaining intricate technical information to the non-technical user. If you are a driven individual who is most productive in an active and positive environment, this might be the job for you. If you think you fit that description, Robert Half has a Desktop Support Technician role with a company in the Professional Services industry that may be the position for you. If you are a motivated candidate with effective problem-solving abilities, we encourage you to apply. This Desktop Support Analyst position, which is a long-term contract / temporary opportunity, is located in the Asheville, North Carolina, area.
What you get to do every single day
Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
Meet regularly and effectively with ticket submitters
Match hardware repairs with the appropriate vendors
Support records of daily data communication transactions, issues and remedial actions taken or installation activities
Supply computer desktop support in accordance with established policies and procedures
Resolve computer problems, and give guidance on appropriate action/solutions
Requirements - Practical knowledge of Active Directory
MS Windows 10 experience required
Well-founded grasp of hardware & software installation
Strong familiarity with Peripheral Devices
Proven knowledge of Desktop Support
Ticketing System experience
Microsoft Office 365 experience desired
General familiarity with Desktop Imaging
Foundational knowledge in Support Tickets
Desktop support or related experience
Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.