Robert Half International Dynamics CRM Admin in Arlington, Texas
Description CRM Administrator Essential Duties and Responsibilities • Work directly with the Corporate Marketing Operations Team to coordinate the implementation of new CRM functionality, reports and dashboards • Develop training materials and conduct sessions for end users. Act as a support resource for existing users post-training • Analyze existing processes and make recommendations to better streamline the overall sales operations process within the CRM • Act as the administrator for all existing sales reports and dashboards. Work with sales and operations management to develop and launch new reports and dashboards • Provide CRM administration and operational support including user and security management, hierarchies, roles, lead import and management, view creation and administration, and more • Ability to customize CRM tool as needs change, and troubleshoot the system when problems arise • Review and analyze organization business needs; confers with users and focus groups to evaluate requirements, discuss solutions and develop plan of approach • Configures the application based on the defined business processes • Conducts all business in a detail oriented and ethical manner to serve customers and increase the goodwill and profit of the company • Ability to work overtime • Ability to travel overnight • Regular and reliable attendance • Assist in post deployment testing • Assist with general marketing operations support functions when needed • Coordinate user acceptance, performance stress, regression and integration testing; makes changes and corrections as needed • Involved in post-implementation support and maintenance of the applications • Additional duties as assigned Qualifications
Education and/or Experience • High school diploma or general education degree (GED) - Bachelor’s degree in Business, Computer Science, or a related field preferred • 3+ years of experience in sales operations or related field, ideally sales and/or marketing related • 2+ years of CRM administration and operational support, ideally with Microsoft Dynamics • Strong communication skills and ability to work in a fast-paced environment • Ability to interface and cultivate strong working relationships across departments • Strong problem-solving and analysis skills • Excellent training, presentation, and organizational skills • Familiarity with relational databases and related concepts Requirements Microsoft Dynamics CRM, Create Workflows
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