Robert Half International Help Desk Analyst II in Arlington, Texas
HELP DESK LEVEL 2
3 MONTH CONTRACT TO FULL-TIME
Robert Half Technology is working with a client in Arlington that is adding Help Desk Analyst II to their team. Their service desk is a one call resolution.
Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues; 90% of the support will be via phone, basic access/minimal support to external vendors
Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems
Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
Experience with VNC, Cisco Anyconnect, or other remote connectivity software
Windows/Android/Apple phone support experience
3-5 years experience with phone and desk side support
Network Connectivity Troubleshooting
Any knowledge of PowerShell
Experience with SCCM
Any experience with File Share Server
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.