Job Information
Robert Half Help Desk Support in Arlington, Texas
Description
Position: Help Desk
Location: Arlington, Texas - Hybrid Role
Duration: 3 Months
Rate: $25 an hour
Provide phone, webchat, and in-person support to end-users and external vendors on a variety of Information Technology related issues; 90% of the support will be via phone, basic access/minimal support to external vendors
Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems
Document and track the details of the problem, both status and resolution, within the help desk tracking application
Communicates and follows up with the user while working on the problem and ensures successful and timely completion of the problem
Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
Administer user accounts for Windows NT and other applications
Complete work orders, fully documenting each step of the troubleshooting process.
Provides technical training to peers on an as-needed basis
There is no relocation allowance for this position. Apply immediately for consideration!
Requirements
5 – 7 years experience with phone and desk side support
Call Center experience is a must
Needs to be a good troubleshooter
Mainstream apps are Win 10, O365 (Active Roles and AD), Lync, PrinterLogic, RightFax
Must have extensive experience with Microsoft Windows 8/10 Operating Systems, Microsoft Active Directory/Active Roles, Microsoft SCCM, Microsoft Exchange 2016, Microsoft Lync/Skype for Business, Microsoft Print Services, Microsoft Office 2013/2016/365, Microsoft Defender, Terminal Services.
Experience with VNC, Cisco Anyconnect, or other remote connectivity software is a plus.
A+ and/or MCICT,MCITP, MCP, MCDST, XP/MCP certifications, and Dell Hardware (laptops, desktops and printers) are not required but are a plus
There is no relocation allowance for this position. Apply immediately for consideration!
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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