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Robert Half Help Desk Support in Arlington, Texas


Position: Help Desk

Location: Arlington, Texas - Hybrid Role

Duration: 3 Months

Rate: $25 an hour

  • Provide phone, webchat, and in-person support to end-users and external vendors on a variety of Information Technology related issues; 90% of the support will be via phone, basic access/minimal support to external vendors

  • Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems

  • Document and track the details of the problem, both status and resolution, within the help desk tracking application

  • Communicates and follows up with the user while working on the problem and ensures successful and timely completion of the problem

  • Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis

  • Administer user accounts for Windows NT and other applications

  • Complete work orders, fully documenting each step of the troubleshooting process.

  • Provides technical training to peers on an as-needed basis

There is no relocation allowance for this position. Apply immediately for consideration!


  • 5 – 7 years experience with phone and desk side support

  • Call Center experience is a must

  • Needs to be a good troubleshooter

  • Mainstream apps are Win 10, O365 (Active Roles and AD), Lync, PrinterLogic, RightFax

  • Must have extensive experience with Microsoft Windows 8/10 Operating Systems, Microsoft Active Directory/Active Roles, Microsoft SCCM, Microsoft Exchange 2016, Microsoft Lync/Skype for Business, Microsoft Print Services, Microsoft Office 2013/2016/365, Microsoft Defender, Terminal Services.

  • Experience with VNC, Cisco Anyconnect, or other remote connectivity software is a plus.

  • A+ and/or MCICT,MCITP, MCP, MCDST, XP/MCP certifications, and Dell Hardware (laptops, desktops and printers) are not required but are a plus

There is no relocation allowance for this position. Apply immediately for consideration!

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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