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Robert Half IT Support in Arlington, Texas


Robert Half is currently working with a client in the Arlington area with multiple opportunities for Help Desk candidates.

Details below:


LOCATION: Arlington

DURATION: 3 Months contract to conversion

PAY RATE: $25-$30 Depending on experience

Essential Duties and Responsibilities

  • Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues; 90% of the support will be via phone, basic access/minimal support to external vendors

  • Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems

  • Document and track the details of the problem, both status and resolution, within the help desk tracking application

  • Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem

  • Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis

  • Administer user accounts for Windows NT and other applications

  • Complete work orders, fully documenting each step of the troubleshooting process.

  • Provides technical training to peers on an as-needed basis

  • Ability to work overtime

  • Ability to travel overnight

  • Regular and reliable attendance

  • Experience with replacing basic components of various makes/models printers Must be able to lift up to 50 lbs unassisted.

  • Understand file rights, NTSF permissions

  • SCCM & Powershell (nice-to-have)

  • They have file server access to understanding how NTSF file permissions is important.

  • Great networking skills – but said if they can set up a home network their skills will be good for their team

  • Conceptually how VPN and VPN tunneling works


  • Three to five years related experience and/or training in an IT support environment.

  • Must have extensive experience with Microsoft Windows 8/10 Operating Systems, Microsoft Active Directory/Active Roles, Microsoft SCCM, Microsoft Exchange 2016, Microsoft Lync/Skype for Business, Microsoft Print Services, Microsoft Office 2013/2016/365, Microsoft Defender, Terminal Services.

  • Experience with VNC, Cisco Anyconnect, or other remote connectivity software a plus.

  • Windows/Android/Apple phone support experience

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications

  • Proficiency with Microsoft Office and email

  • Ability to sit for majority of 8 hour workday; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance, color vision and periperal vision

  • The noise level is generally moderate

  • Adaptability to a constantly-changing environment.

  • Must be able to troubleshoot all aspects of computer components

  • A+ and/or MCICT,MCITP , MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers) not required but a plus

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