Robert Half IT Support in Arlington, Texas
Robert Half is currently working with a client in the Arlington area with multiple opportunities for Help Desk candidates.
POSITION: Help Desk
DURATION: 3 Months contract to conversion
PAY RATE: $25-$30 Depending on experience
Essential Duties and Responsibilities
Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues; 90% of the support will be via phone, basic access/minimal support to external vendors
Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems
Document and track the details of the problem, both status and resolution, within the help desk tracking application
Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
Administer user accounts for Windows NT and other applications
Complete work orders, fully documenting each step of the troubleshooting process.
Provides technical training to peers on an as-needed basis
Ability to work overtime
Ability to travel overnight
Regular and reliable attendance
Experience with replacing basic components of various makes/models printers Must be able to lift up to 50 lbs unassisted.
Understand file rights, NTSF permissions
SCCM & Powershell (nice-to-have)
They have file server access to understanding how NTSF file permissions is important.
Great networking skills – but said if they can set up a home network their skills will be good for their team
Conceptually how VPN and VPN tunneling works
Three to five years related experience and/or training in an IT support environment.
Must have extensive experience with Microsoft Windows 8/10 Operating Systems, Microsoft Active Directory/Active Roles, Microsoft SCCM, Microsoft Exchange 2016, Microsoft Lync/Skype for Business, Microsoft Print Services, Microsoft Office 2013/2016/365, Microsoft Defender, Terminal Services.
Experience with VNC, Cisco Anyconnect, or other remote connectivity software a plus.
Windows/Android/Apple phone support experience
Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications
Proficiency with Microsoft Office and email
Ability to sit for majority of 8 hour workday; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance, color vision and periperal vision
The noise level is generally moderate
Adaptability to a constantly-changing environment.
Must be able to troubleshoot all aspects of computer components
A+ and/or MCICT,MCITP , MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers) not required but a plus
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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.