Robert Half Corporation Jobs

Job Information

Robert Half IT Support in Arlington, Texas

Description

Robert Half is currently working with a client in the Arlington area with multiple opportunities for Help Desk candidates.

Details below:

POSITION: Help Desk

LOCATION: Arlington

DURATION: 3 Months contract to conversion

PAY RATE: $25-$30 Depending on experience

Essential Duties and Responsibilities

  • Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues; 90% of the support will be via phone, basic access/minimal support to external vendors

  • Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems

  • Document and track the details of the problem, both status and resolution, within the help desk tracking application

  • Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem

  • Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis

  • Administer user accounts for Windows NT and other applications

  • Complete work orders, fully documenting each step of the troubleshooting process.

  • Provides technical training to peers on an as-needed basis

  • Ability to work overtime

  • Ability to travel overnight

  • Regular and reliable attendance

  • Experience with replacing basic components of various makes/models printers Must be able to lift up to 50 lbs unassisted.

  • Understand file rights, NTSF permissions

  • SCCM & Powershell (nice-to-have)

  • They have file server access to understanding how NTSF file permissions is important.

  • Great networking skills – but said if they can set up a home network their skills will be good for their team

  • Conceptually how VPN and VPN tunneling works

    Requirements

  • Three to five years related experience and/or training in an IT support environment.

  • Must have extensive experience with Microsoft Windows 8/10 Operating Systems, Microsoft Active Directory/Active Roles, Microsoft SCCM, Microsoft Exchange 2016, Microsoft Lync/Skype for Business, Microsoft Print Services, Microsoft Office 2013/2016/365, Microsoft Defender, Terminal Services.

  • Experience with VNC, Cisco Anyconnect, or other remote connectivity software a plus.

  • Windows/Android/Apple phone support experience

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications

  • Proficiency with Microsoft Office and email

  • Ability to sit for majority of 8 hour workday; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance, color vision and periperal vision

  • The noise level is generally moderate

  • Adaptability to a constantly-changing environment.

  • Must be able to troubleshoot all aspects of computer components

  • A+ and/or MCICT,MCITP , MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers) not required but a plus

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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