Robert Half User Experience (UX) Researcher in Arlington, Texas
The User Experience Researcher II will work closely with user experience team members, stakeholders, product managers and developers to articulate qualitative and quantitative research data that will collaborate the user experience strategy and design of digital products.
Observes users and conducts contextual inquiries to acquire qualitative ethnographic research data
Work with team lead to generates hypotheses and identifies opportunities tied directly to research data
Collaborates with stakeholders, product managers, designers, researchers, and developers to create UX enhancements and translate market and user research into requirements
Identifies areas of opportunity and generates solutions to enhance user experience
Develops personas based on user research data
Conducts industry and market research
Conducts competitive analysis for industry related products and services
Conducts usability studies and tests with the use of prototypes
Analyzes products and services offered by both GM Financial and competitors through heuristic evaluation
Stays up-to-date on research methods and emerging trends
Assist in conducting meetings and presentations to report user research findings and action plans
Perform other duties as assigned
Conform with all company policies and procedures
Working knowledge of research activities including: contextual inquiry, heuristic evaluation, usability testing, persona creation and user journey mapping
Experience with behavioral data-collection and analysis skills (eg study designing, conducting, and analyzing all kinds of user data)
Experience conducting user interviews, focus groups and interacting with Customers
Experience with wireframe creating and information architecture design
Ability to assist with large meetings and present detailed research to a variety of peers including stakeholders, designers and developers
Ability to travel to multiple facilities to conduct research
Excellent written and verbal communication skills
Keen eye to preserve integrity of the design throughout the entire development process
Fluency in English and Spanish with the ability to quickly translate documents and conversations preferred
- Bachelor’s Degree in related field or equivalent work experience required
3-5 years of user research experience required
Innovation starts with people.®
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