Job Information
Robert Half Front Desk Coordinator in Ashburn, Virginia
Description
We are searching for a diligent and customer-focused Front Desk Coordinator, based in Ashburn, Virginia. This role offers a contract to hire employment opportunity within the healthcare industry. The Front Desk Coordinator's primary responsibilities will include managing the front desk operations, scheduling appointments, and handling billing and payments at two separate locations. Must be okay working at both locations, which are close in proximity.
1st LOCATION:
Hours of Operation:
Monday to Friday: 8 AM - 6 PM
Shifts:
Shift 1: 7:30 AM - 3:30 PM
Shift 2: 10 AM - 6 PM
2nd LOCATION:
Hours of Operation:
Sunday: 12 PM - 6 PM
Monday to Saturday: 10 AM - 8 PM
Current Shifts:
Sunday: 11:45 AM - 6 PM
Monday to Saturday: 9:45 AM - 8 PM
Preferred Shifts:
Shift 1: 9:45 AM - 3 PM
Shift 2: 3 PM - 8 PM
Responsibilities:
• Greet patients upon arrival, offer refreshments, and ensure necessary paperwork is completed before appointments.
• Schedule appointments correctly, considering the provider, treatment type, and appropriate timing.
• Provide excellent customer service, answering patient inquiries and assisting with retail product selection.
• Manage billing and payment processes, including applying rewards points, collecting deposits, and processing insurance information.
• Handle incoming and outgoing calls professionally, managing patient requests and forwarding calls as necessary.
• Document all patient interactions and manage patient records, including scanning documents into charts and handling record requests.
• Assist with inventory management, including restocking daily and fulfilling online orders.
• Perform administrative tasks as needed, including managing faxes and keeping the waiting area clean and well-stocked.
• Utilize software tools such as Microsoft Excel and Outlook to manage, track, and organize information efficiently.
• Demonstrate strong interpersonal and communication skills to effectively interact with patients, providers, and team members.
Requirements
• Previous Medical front desk experience a plus
• Possess proficiency in administrative assistance
• Capable of answering multi-line phone systems effectively
• Skilled in providing concierge services
• Strong customer service skills
• Excellent interpersonal skills
• Proficiency in Microsoft Excel and Microsoft Outlook
• Experience with patient check-in processes
• Ability to manage patient appointments and confirm appointments accordingly
• Strong communication skills
• Knowledge of patient billing and ability to collect payments
• Experience assisting patients in various capacities
• Ability to track inventory and manage orders
• Experience with order management and ordering office supplies
• Good phone etiquette.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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