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Robert Half International Desktop Support Analyst in Asheville, North Carolina

Description

Robert Half Technology is seeking a talented and motivated Tier I Desktop Support Analyst for one of our clients in Asheville. If you have a strong technical background with the ability to explain IT problems to non-IT individuals, then this may be the job for you!!

What you get to do every single day

  • Troubleshoot end user issues; Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Provide guidance to Tier 1 support and team members

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Ensures the integrity of all electronic data records by following company quality standards

  • Track equipment inventory and collaborate on potential purchases

  • Own and execute technology implementation projects

  • Resolve computer problems, and advise/implement appropriate action/solutions

  • Communicate regularly and effectively with ticket submitters

  • Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

    Requirements

  • Break-fix troubleshooting experience

  • 2-4 years related experience

  • Solid understanding of software and hardware

  • Experience using ticketing systems

  • Superb communication and problem solving skills

  • Bachelor's degree in Computer Science or technical degree (preferred)

  • ITIL and/or CompTIA certifications (preferred)

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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