Robert Half International Customer Success Specialist in ASHLAND, Virginia
OfficeTeam has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative in the growing mortgage industry. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly-changing call center.
How you will make an impact
• Receiving and placing telephone calls
• Performs full service banking transactions in compliance with legal requirements and bank policies and procedures
• Provides accurate, friendly customer service in a timely fashion
• Performs functions including handling cash and other daily transactions.
• Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns
• Maintains currency and coin under prescribed limits
• Adheres to bank security policies and maintains confidentiality of bank records and client information
What we're looking for
• Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
• Excellent verbal, written, and social communication skills
• Ability to interact effectively with internal and external partners and clients/customers
• Advanced Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $14.00 - $16.00 / Hourly
Location: ASHLAND, VA
Date Posted: November 25, 2020
Employment Type: Temp to Hire
Job Reference: 04310-0011625437
Staffing Area: Office u0026 Administrative