Robert Half International Administrative Assistant in Atlanta, Georgia
Customer Service Representative
Customer Service Representative Openings!
OfficeTeam has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly-changing call center.
How you will make an impact
Answering high volume of emails, social media posts, and phone calls from our consumers related to products, usage, orders and/or shipping queries, in addition to other service questions.
Process and answer all telephone, email, and social media inquiries with a high level of accuracy and attention to detail and within defined performance standards.
Responsible for creating an exceptional interaction with every consumer contact by delivering responsive consumer engagement solutions.
Provide product troubleshooting as appropriate for our consumers.
Process quality complaints, refunds, and replacement part orders within company guidelines and efficiently to resolve a consumer’s concern.
Arrange for proper return of products as necessary by business guidelines.
Document and track open/follow-up case logs effectively and insure timely consumer follow through and resolution.
What we're looking for
· Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
· Excellent verbal, written, and social communication skills
· Ability to interact effectively with internal and external partners and clients/customers
· Advanced Microsoft Office skills
· Ability to navigate multiple computer systems, applications, and utilize search tools to find information
· Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find you office support job opportunities. We evaluate all of our office temps' skills and match them with the needs of top employers in their area.
© 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Strong familiarity with customer service
Knowledge of navigating basic office equipment and protocols
Solid understanding of Alpha 8,001 - 10,000 kph
- Solid computer skills including word processing, spreadsheets and presentation software, as well as databases and customer database systems
Internet research skills
At least 1 year of Call center experience preferred
Excellent verbal, written, and social skills
If you are passionate individual that thrives in a creative environment, we would love to have you discuss about joining our dynamic and growing company. This position will be filled by the end of the week so contact us immediately!
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.