Robert Half Corporation Jobs

Description

We are offering an opportunity for a Desktop Support Analyst within the local government sector in Atlanta, Georgia. This role involves providing field technical support to approximately 400 users. You will be responsible for break/fix solutions, application support, and the administration of Office 365. The work environment includes a mix of Microsoft and Mac systems, with iPhones being the standard mobile device and iPads being heavily used by certain departments.

Responsibilities:

• Providing field technical support to users, resolving issues efficiently and effectively.

• Performing break/fix solutions to ensure minimal downtime and maintain productivity.

• Supporting various applications used within the local government sector.

• Administering Office 365, ensuring optimal usage and resolving any related issues.

• Working in an environment that uses a mix of Microsoft and Mac systems, providing support for both.

• Managing iPhones and iPads, addressing any technical issues and providing user assistance as needed.

• Using MaaS 360 MDM tool for mobile device management.

• Utilizing Kaseya ticketing system to record, track, and resolve tickets.

• Deploying and configuring new hardware and software as needed.

• Providing deskside support, assisting users directly with their technical issues.

Skills:

• Experience with Citrix and Dell Technologies.

• Knowledge of EO/IR systems.

• Proficiency in using Mac Computers.

• Familiarity with Microsoft suite of products and Active Directory.

• Ability to handle computer hardware issues.

• Experience in Configuration Management.

• Experience in deploying new hardware and software.

• Ability to provide effective deskside support.

Requirements • Must possess knowledge and experience in Citrix Technologies

• Experience with Dell Technologies is required

• Understanding and proficiency in EO/IR systems is necessary

• Ability to manage and troubleshoot issues on Mac Computers

• Excellent knowledge of Microsoft Suite and its applications

• Must have experience in working with Active Directory

• Familiarity with Computer Hardware and its components

• Experience in Configuration Management is required

• Must have experience in Deployments within a local government setting

• Proven experience in providing Deskside Support is necessary Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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