Robert Half Corporation Jobs

Description We are offering a contract to permanent opportunity for a Desktop Support Analyst in the local government sector, located in Atlanta, Georgia. The role involves providing technical support for around 400 users, including troubleshooting, application support, and administering the 0365 system. The ideal candidate will have experience with a mix of Microsoft and Mac systems, including iPhones and iPads, which are used extensively in some departments.

Responsibilities:

• Field Desktop Support Technician duties, including providing technical assistance to users.

• Addressing and resolving break/fix issues promptly and efficiently.

• Administering the 0365 system and providing application support where needed.

• Demonstrating proficiency in a mixed Microsoft and Mac environment.

• Handling and resolving issues related to iPhones and iPads, which are extensively used in certain departments.

• Utilizing the MDM tool - MaaS 360 and the ticketing system - Kaseya effectively.

• Possessing or working towards A+ Certification.

• Demonstrating knowledge of Citrix Technologies, Dell Technologies, EO/IR systems, and Mac Computers.

• Applying expertise in Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support.

• Maintaining accurate and up-to-date knowledge of all relevant technologies and systems. Requirements • Demonstrated proficiency in Citrix Technologies and Dell Technologies

• Familiarity with EO/IR systems

• Experience with Mac Computers and Microsoft software

• Knowledge of Active Directory

• Proficiency in Computer Hardware

• Experience in Configuration Management

• Familiarity with Deployments procedures

• Proven Deskside Support experience

• Experience working in a local government setting

• Demonstrated ability to work in a team-oriented environment

• Excellent problem-solving skills and attention to detail

• Strong communication and interpersonal skills

• Ability to manage multiple tasks and priorities in a fast-paced environment

• High level of initiative and self-motivation

• Commitment to providing excellent customer service

• Ability to troubleshoot and resolve technical issues promptly and effectively. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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