Robert Half International E-Commerce Manager in Atlanta, Georgia
The Omni-Channel Digital Marketing Director will manage all E-Commerce and Digital Marketing strategies and initiatives including Amazon Seller Central, National and International Omni-Channel E-Marketplaces, Shopify and our Shopify Mini-Stores in partnership with our Sales and Brand Teams, our Company website, and all Digital marketing Campaigns, Ads, and Programs. You will develop, implement and oversee digital programs that are developed to create a more seamless experience across retail and web channels.
Responsibilities include program development both in the US and Internationally, interaction, collaboration, and adoption with various departments, KPI development, and objective tracking and optimization. This position will also have various Customer Service responsibilities ranging from general CS to Amazon and .com CS.
*Develop the Omni-Channel strategic plan related to key initiatives, product launch timeline, FBA shipments, and advertising spend strategy.
*Owner of all Omni-Channel programs including .com, Amazon, Wal-mart, Shopify, etc. is responsible for researching new eCommerce channels to expand the online presence and grow eSales. This includes, but is not limited to ongoing analysis of the business, communication of program results on a regular basis, proactive insights to grow the program operationally or financially, guide and contribute to decisions on overall strategy and program development.
*Responsible for strategic and conceptual design, implementation, ongoing program management, and analysis of programs and projects that support the Omni-Channel strategy. This includes management of multiple complex projects at one time. Partner cross functionally with teams such as Customer Experience, Marketing, Sales and Events, etc.
*Maintain an authoritative knowledge of Omni-Channel success factors, trends and best practices. Benchmark and maintain an awareness of emerging Omni-Channel technologies. Identify new areas of Omni opportunity beyond current organizational thinking.
*Manage Customer Experience department while developing and holding representatives accountable to duties and responsibilities. Delegate key action items in an effort to improve guest and internal processes within the department.
*Provide in-person, online and telephone support to customers.
*SEO and analytics on all Omni-Channel strategies.
Bachelors degree in Business Administration, Digital Marketing, or related field; or equivalent combination of education, training and experience
3 - 5 years of experience of working directly in Amazon Account Management, Amazon Ads Management, Digital Marketing Campaigns, Omni-Channel E-Com Management, AND Customer Service is required
Strong customer orientation with excellent communication skills across various medias including: written, verbal, and phone
Extensive understanding of project management principles, methods and techniques.
Outstanding analytical skills with attention to detail
Prior people management experience and direct reports
Ability to manage multiple initiatives simultaneously, exercise good judgment and be flexible in response to change
Team player & people leader
Advanced in Word, Excel and the computer operating systems
Seasonal travel, weekend and evening work is required
Please note this position is not remote
The Creative Group (TCG), a Robert Half company, matches creative, digital, and marketing professionals with remote or on-site jobs on a freelance, project or direct-hire basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.5565. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.