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Robert Half Help Desk Analyst II in Augusta, Maine

Description We are seeking a Help Desk Analyst II based in Augusta, Maine. This role involves providing critical support for our Windows-based systems and applications, ensuring optimal performance and user satisfaction. The position requires the ability to work remotely and occasionally on-site, as well as liaise with vendors as needed.


• Provide desktop computer support to ensure optimal system performance

• Install application updates to keep software current and efficient

• Troubleshoot and remediate Operating System update failures to minimize downtime

• Remove unsupported or vulnerable software from end users' computers to maintain system security

• Document all work for future reference to ensure continuity and efficiency

• Follow quality standards to maintain consistency and accuracy in tasks

• Understand and execute the installation of software patches and upgrades

• Utilize remote technology and commands to provide support to off-site users

• Communicate accurate and useful status updates to keep relevant parties informed

• Attend and participate in team meetings to foster collaboration and teamwork

• Work effectively in a team environment to achieve shared goals

• Utilize strong communication skills for effective written and spoken interactions. Requirements • Minimum of 3 years of experience in a Help Desk Analyst role or a similar capacity

• Proficiency in Microsoft Windows and related software

• Demonstrated ability to troubleshoot and resolve technical issues

• Experience in providing desktop support to users in a professional environment

• Proficiency in remote desktop support and related tools

• Excellent communication and interpersonal skills

• Ability to work in a team and collaborate effectively with colleagues

• Strong problem-solving abilities and attention to detail

• Proven track record of maintaining professionalism and patience in a high-stress environment

• Ability to learn new technologies quickly and apply that knowledge effectively

• Relevant certifications in IT and Help Desk support will be a plus. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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