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Robert Half Customer Service Representative in AURORA, Illinois

Description Do you like the idea of working in a dynamic, rapidly changing call center? You might be interested in this Customer Service Representative position via Robert Half in the Chemicals Manufacturing field. Articulate, highly-skilled Customer Service Representatives will be preferred in this position focused on building solid customer relationships. This Customer Service Representative opportunity is located in Aurora, Illinois, and is a long-term contract / temporary to hire engagement.

Key responsibilities

  • Offer friendly, accurate customer service in a timely fashion

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

  • Manage and place incoming telephone calls

  • Field and send out send written business correspondence Requirements - Supportive, positive attitude with a professional demeanour applied to all tasks

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • Proficiency with Microsoft Office required

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Excellent customer service and office administrative skills

  • Basic knowledge in computer software programs and office equipment

  • Ability to simplify complex problems and build solutions

  • Customer service experience preferred

  • Proficiency in Customer Satisfaction

  • Knowledge of Customer Account

  • Customer Support experience

  • Assist Customers experience desired

  • Excellent verbal, written, and social skills

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Experience performing extensive research to resolve complex customer inquiries

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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