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Robert Half Front Office Specialist I-TCP in Austin, Texas

Description Front Office Specialist I

Immediate Opening in the Austin Area for a Front Office Specialist I

The duties of the Front Office Specialist I will include:

-Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.

• Assists patients with check in/check out.

• Answers telephone within three (3) rings and directs calls per practice protocol.

• Documents complete and error free messages in telephone encounter and routes to appropriate area per practice protocol.

• Keeps hold time to less than one (1) minute.

• Receives less than three (3) customer service complaints during evaluation period.

• Assists the patient, when requested, in the completion of forms or other requested documents.

• Ensures all necessary patient forms are completed for the visit and scanned into electronic health record.

• Communicates with patient, staff, and providers regarding arrivals, delays, and practice processes.

• Alerts practice staff and provider of any changes or discrepancies in patient’s scheduled appointments.

• Proactively approaches dissatisfied customers and implements customer service recovery measures.

• Tasks are measured by observation of the evaluator and feedback from the providers.

The Front Office Specialist I will have the following skills:

-Knowledge of general office tasks, confidentiality, filing, medical terminology, and managed care referral processes.

• Knowledge of related OSHA guidelines and requirements.

• Ability to provide excellent customer service, to act in a professional manner, to type, to file, to use a multi-line

telephone, computer, fax, and copier.

-Knowledge of EPIC software systems

The Front Office Specialist I will work Monday through Friday 8a-5p and potential to float between four new acquisitions in the Austin area. Would likely be floating between Bee Cave and Spicewood locations or between Dripping Springs and Belterra locations.

To qualify for this position the Front Office Specialist I must have

-High School Diploma or equivalent- Required

-1 year or more experience working in medical front office performing the duties listed

-1 year or more working with medical software systems like EPIC Requirements Scheduled Appointments, Assist Patients, Medical Terminology, Electronic Medical Record

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