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Robert Half Customer Service Account Manager in Austintown, Ohio


A local facility management company is currently seeking a customer service/work order coordinator. The successful candidate will be responsible for assisting in the daily operations of the Service Division. This will involve coordinating and scheduling the activities of skilled trades, custodial, and grounds workers who are responsible for maintaining and repairing equipment, buildings, and other structures. This position is Monday through Friday 12-9.

Requirements - Supportive, positive attitude with a professional demeanour applied to all tasks

  • Strong communication skills and able to receive criticism well

  • Experience with Microsoft Office required

  • Strong problem solving and analytical skills

  • Strong computer skills including customer database systems

  • Excellent customer service and office administrative skills

  • Microsoft Office Products experience

  • Dispatching experience desired

  • Quality experience with Customer Account

  • Experience with Microsoft Word

  • Well-founded grasp of Work Orders

  • General familiarity with Job Scheduling

  • Deep understanding of Microsoft Office Programs

  • Proven knowledge of Microsoft Excel

  • Practical knowledge of Assist Customers

  • Computer Aided Dispatch experience required

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

    • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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