Robert Half Corporation Jobs

Description

We are looking for a Collections Specialist in the Financial Services industry. The role involves the execution of collection duties, maintaining appropriate customer records, and handling customer inquiries. This role will contribute significantly to the management of delinquent, bankrupt, legal, and charged-off loans, as well as maintaining the quality and volume of departmental goals. Generous benefits package including medical, dental, vision, paid time off, 401k and more!

Responsibilities:

• Handle collection efforts on delinquent loans ranging from 16-149 days

• Engage with customers to understand the reason for delinquency and strategize solutions to bring the accounts current

• Utilize resources such as extension agreements, re-age, or collection maneuvers to assist customers in resolving their delinquent status

• Maintain a complete loan file on each delinquent loan worked, ensuring accurate tracking and record keeping

• Collaborate with the collection manager and provide weekly updates on individual queue status

• Monitor and follow-up on loans that are in an active intent to repossess status

• Handle a high volume of incoming calls, balancing with making outbound collection calls

• Review loan files and collection system to ensure all documents are in order and maintain proper documentation of collection work in the collection system

• Assist in training of employees within the department if requested by the collection’s manager

Requirements

• Proven experience in a Collections Specialist role or similar position within the financial services industry for at least three years

• Solid understanding and hands-on experience with the Accounts Receivable (AR) process

• Demonstrable knowledge of collection processes and best practices

• Experience with consumer collections and ability to handle high-volume outbound collection activities

• Familiarity with skip tracing techniques and tools to locate delinquent customers

• Excellent communication and negotiation skills

• High degree of accuracy and attention to detail

• Ability to handle sensitive and confidential information discreetly

• Good problem-solving skills and ability to make sound decisions under pressure

• Strong organizational skills with the ability to prioritize tasks and meet deadlines

• Willingness to comply with all laws and regulatory requirements

• Ability to work independently and as part of a team.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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