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Robert Half International Contact Center Representative - Healthcare Industry in BALTIMORE, Maryland


  • The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone and EMR portal

  • The agent primarily handles requests in support of specific provider practices, departments or other LBH services. Requests include appointments, prescription refills, or other provider practice associated activity including pre-authorization and referral follow up.

  • The agent works in partnership with other staff members and proactively identifies and responds to customer's needs to enhance the customer experience.


  • Formal working knowledge; equivalent to an Associate's degree (2 years college);

  • Requires knowledge of a specialized field. 1

  • 1-3 years of experience.



  • Formal working knowledge; equivalent to an Associate's degree (2 years college);

  • Requires knowledge of Medical Terminology

  • 1+ year of prior experience

  • Cerner CareNet, Microsoft Access, Insurance Authorization, Customer Service

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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