Robert Half International Credit & Collections Manager in BALTIMORE, Maryland
Robert Half's Accounting Operation Division is looking for a high calibre Credit & Collections Manager in Baltimore, MD.
The Credit & Collections Manager will oversee a total team of 4 Credit & Collection Specialists while being responsible for providing best-in class service to internal and external customers, effectively managing maximum cash collection and reducing bad debt and risk.
Lead and manage a Credit & Collections team of 4 to include providing full oversight of all credit and cash management activities for the North America region.
Develop a high-performing team to include training, coaching, and monitoring all performance related activities to ensure department KPI's and company goals are achieved.
Ensure the team is following proper credit processes and protocols when conducting credit checks, analyzing credit history, and determining credit lines.
Ensure the team is following proper collections process and protocols when analyzing customer accounts, aging reports, payment history, payment terms, and payment negotiations.
Ensure all purchase orders are obtained and submitted in the client payment portal for processing.
Ensure all account discrepancies, issues, or inquiries are researched, resolved, and followed up on in a timely manner.
Develop strategic plans to minimize overdue debt/write off's and maximize cash collections.
Manage the write off process with the SVP Finance of each business.
Identify areas for improvement and implement more efficient and streamlined processes.
Maintain clean ledgers in order successfully prepare bad debt and risk reports to review, analyze, and strategize during financial meetings with senior leaders.
Partner closely with the Integration Project Team to capture functions requirements for SAP integration.
Ensure the team is performing a high level of data integrity and confidentiality.
Additional tasks and projects as assigned.
5+ years of strategic and high-volume experience within commercial credit, collections, and risk management.
Strong leadership skills with the proven ability to identify areas of improvement and implement new processes.
Possesses a strategic and hands-on approach to drive solutions, deliver key results, and motivate teams.
Strong technical skills and Excel proficiency; SAP software experience is highly preferred.
System implementation experience and experience working on transformation projects is highly desired.
Analytical mindset with the ability to analyze reports to assess risk and strategize best practices.
Adaptable with the ability to work effectively under pressure in a fast paced, high-volume environment.
Strong communications skills able to effectively and confidently engage with the senior staff and executives.
Excellent time management skills with the ability to multi-task and prioritize competing tasks to meet tight deadlines and company metrics.
Confident, self-motivated, and energetic with a strong appetite for change.
Possesses a strong sense of professionalism and business acumen.
Proactive and resourceful problem solver with a strong drive for results.
Strong attention to detail, level of accuracy, and organizational skills.
Company offers competitive benefits: healthcare package, 401K w/ match, PTO, bonus potential (paid out quarterly and based on monthly goals achieved), great team environment, company culture, and growth opportunities. This role will primarily start out remote, but may require working in the office 1-2 days a week.
Qualified candidates should apply directly and connect with Brittany Clark on LinkedIn. Be sure to reference the position and include your updated resume and salary requirements.
Robert Half Finance & Accounting matches skilled professionals with remote or on-site jobs in accounting, bookkeeping, finance, audit, taxation and more on a full-time basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was No. 1 on Forbes’ annual ranking of America’s Best Professional Recruiting Firms.
Questions? Call your local office at 1.888.490.5461. All applicants applying for U.S. job openings must be legally authorized to work in the United States.