Robert Half International Customer Service Manager in BALTIMORE, Maryland
Our well known, dynamic organization seeks to add a Customer Service Manager to our growing team. The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates. We need a Customer Service Manager who can take charge of our customer service department and foster positive relationships with our clients. If you know how to find unique ways to deal with customer complaints or concerns, you'd be a perfect fit for this position. This position is remote.
Customer Service Manager responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.
Oversee our customer service team
Manage and train Customer Associates
Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
On-board new employees and train them based on your expertise and skill set
Create and implement an effective customer loyalty program
Customer Service Manager qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
10+ years' experience in customer service
5+ years' supervisory experience
Bachelor's Degree in Business Administration or a related field preferred
Extensive e-commerce background
Ability to translate your skills to other employees through training and mentoring
Excellent verbal and written communication skills
Proficiency with Microsoft Office Suite and Google Docs
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $33.25 - $38.50 / Hourly
Location: BALTIMORE, MD
Date Posted: January 13, 2021
Employment Type: Temporary
Job Reference: 02000-0011667708
Staffing Area: Office u0026 Administrative