Robert Half International Greeter in BALTIMORE, Maryland
Description This Customer Service Representative position via Robert Half is perfect for someone who loves building solid customer relationships and wants to work in the growing Local Government industry. If you're looking for work as a Customer Service Representative and are articulate and highly-skilled, we could have an excellent career opportunity for you. This could be the Baltimore, Maryland Customer Service Representative position you're looking for, if you're available for a short-term contract / temporary engagement. If you like the idea of working in a dynamic, rapidly-changing call center, this position could be for you.
Your responsibilities in this role
Contribute accurate, friendly customer service in a timely fashion
Retrieve and oversee the sending of written business communications
Be a part of business development by by actively cross-selling and referring customers
Organize and route incoming telephone calls Requirements - Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Strong customer service and office administrative skills
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Supportive, positive attitude with a professional demeanour applied to all tasks
Excellent written, verbal and social communication skills highly desired
Demonstrated experience performing extensive research to resolve complex customer inquiries
Ability to simplify complex problems and build solutions
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
MS Outlook experience desired
Proficiency in Microsoft Word
Customer service experience preferred
Microsoft Excel experience required
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.