Robert Half Help Desk Analyst I in BALTIMORE, Maryland
Description Candidates who are looking for work in an innovative and fast-paced work environment at a company in the Credit Union industry will be interested in Robert Half's new Help Desk Analyst opening. This is a great job for a creative with a talent for solving both routine and unique problems. In this position, you will support local and field users in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Baltimore, Maryland area and is a long-term contract / temporary opportunity.
Your responsibilities in this role
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Diagnose recurring technical issues and implement solutions to address the root of the problems
Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues Requirements - Prior experience with IT support ticketing systems
Firm grasp of basic networking concepts
Demonstrated knowledge of user administration and bug fixing in a client server environment
Experience with PC Hardware
Ticketing System experience
Command of Basic Troubleshooting
Microsoft Windows Server experience desired
Deep understanding of Active Directory
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Background in installing and configuring operating systems, networked and local printers, and business applications Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.