Job Information
Robert Half Medical Customer Service Representative in Baltimore, Maryland
Description A hospital in Baltimore, MD is seeking a customer service oriented individual to fill their open position as a Telephone Service Representative! Must be reliable, patient, empathetic and timely.
The job functions of the Telephone Service Representative include:
Assists callers and/or visitors to the hospital, including patients, physicians and members of the community, providing accurate information and efficient service.
Executes established procedures for Codes and other emergencies.
Provides answering services for designated physicians.
Monitors and responds appropriately to various alarm systems within the hospital. Follows customer service guidelines and principles.
Contributes to the achievement of established department goals and objectives and adheres to department policies,
procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
May do 24x7 monitoring of control center for CCTV, intercom system and access controls.
Creates and revises the on-call schedule for various departments as required and communicates coverage to callers.
Maintains accurate and complete logs and records as required by hospital or department procedure including long distance calls in accordance with established guidelines.
Maintains records of physician and other professional coverage for coverage at the hospital including a sign in/out list as required.
Provides answering services for designated physicians and departments and follow paging procedures for doctors and residents.
Maintains the hospital-wide phone directory including emergency and pager numbers for physicians, departmental leadership and professional staff.
Utilizes and maintains this information in accordance with the hospital's confidentiality.
policies.
Provides assistance during emergency situations, notifying proper internal and external authorities.
Maintains open lines of communications during crisis situations. Utilizes all available emergency guidelines to effectively manage critical situations such as CODES, reports of fires, elevator problems and phone outages.
Provides information to callers, including general hospital information and directions; processes and directs incoming and outgoing calls utilizing the Intellidesk system, adhering to hospital and departmental standards.
Records and reports all troubles with visitors, patients, and telephones to the proper authority. Sends regular, emergency, conference, visiting hours ending, and information desk closing pages via intercom and beeper.
Tests and documents code blue and panic alarms systems. Directs all visitors, callers, and staff their proper destination. Requirements Inbound Telephone Calls, Telephone support, Check Patients, Contacting Patients, Superior Customer Service, Verify Insurance Benefits, HealthCare Industry
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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