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Robert Half Sr. Administrative Assistant in Baltimore, Maryland


Job Title: Administrative Assistant - General Services Public Sector

Job Summary:

The Administrative Assistant for the General Services Public Sector plays a crucial role in ensuring the efficient operation of administrative tasks, with a primary focus on managing and resolving the backlog of work orders. This role also involves providing general administrative support to the department to help maintain its day-to-day operations.

Key Responsibilities:

  1. Work Order Management:

    • Review and prioritize the backlog of work orders for the General Services department.

    • Communicate with requestors, service providers, and team members to gather necessary information and updates.

    • Coordinate and schedule service requests, ensuring timely completion and customer satisfaction.

    • Maintain an organized record of work orders, including tracking progress and resolutions.

  2. Administrative Support:

    • Assist with various administrative tasks, including but not limited to filing, data entry, document preparation, and correspondence.

    • Manage departmental calendars, scheduling meetings, and coordinating appointments as needed.

    • Answer incoming calls, direct inquiries to the appropriate personnel, and provide general information to callers.

    • Order and maintain office supplies and equipment, ensuring the availability of necessary resources.

  3. Communication:

    • Maintain effective communication within the department and with external stakeholders.

    • Draft and proofread documents, emails, and reports as requested.

    • Distribute relevant information and updates to the team and relevant parties.

  4. Data Management:

    • Enter and update data in relevant databases or software systems.

    • Generate reports and summaries as required, providing insights into work order status and trends.

  5. Record Keeping:

    • Ensure accurate and up-to-date records are maintained for work orders, invoices, and departmental documents.

    • Assist in maintaining compliance with record-keeping regulations and policies.

  6. Team Collaboration:

    • Collaborate with team members to streamline processes and improve efficiency within the department.

    • Provide support to colleagues when necessary to achieve departmental goals.

  7. Compliance:

    • Adhere to company policies, procedures, and standards while carrying out tasks.

    • Stay informed about relevant regulations and compliance requirements.


Administrative Assistance, Administrative Office, Familiarity with Purchase Order Process, Work Logs, Data Entry, MS Office Suite


  • High school diploma or equivalent; associate's degree or higher in business administration or a related field is a plus.

  • Proven experience as an administrative assistant or in a similar role.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office software applications.

  • Strong organizational skills with attention to detail.

  • Excellent written and verbal communication skills.

  • Ability to multitask and prioritize tasks effectively.

  • Customer-focused with a commitment to delivering exceptional service.

  • Basic knowledge of work order systems or ticket management software is advantageous.

  • Familiarity with public sector operations and regulations is a plus.

This Administrative Assistant role in the General Services Public Sector offers an opportunity to contribute to the smooth operation of essential services and ensure that work orders are efficiently processed. Successful candidates should possess strong organizational and communication skills while demonstrating adaptability and a commitment to meeting the department's needs.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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