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Robert Half International Director of Global Credit, Collections and Cash Application in BATESVILLE, Indiana


Robert Half is searching for a Global Credit, Collections and Cash Application Leader. The Global Credit, Collections and Cash Application Leader will be responsible for managing and developing a high performing Global team of 3 managers, 4 Supervisors and a team of 30+ individuals in the Cincinnati area. For immediate interest please contact Jarrod Moon at (502)305-3711

On-Going Business Partnering to develop ongoing improvement and new strategies to manage risk and drive improved profitability and cash position. Responsible for Customer Credit Limits, Credit Reviews and Risk Assessment of the Global open AR portfolio. Provide team guidance and develop monthly goals in line with strategies for each of the 3 global functions. Communicate regularly with senior finance and GBU leadership regarding customer performance, working capital, cash flow performance and projections and reporting key metrics. Monitor weekly performance for team members and develop action plans as needed to exceed strategic objectives. Develop and execute strategies and best practices to accomplish monthly and quarterly Key Performance Indicators including DSO, Solvency ratio, Dispute Resolution Time, Automated Cash Application rate, while mitigating bad debt exposure. Develop and implement a risk-based approach to managing customer credit lines. Prepare monthly and quarterly reporting for Finance Leadership Team including variance analysis to prior month, key accomplishments, key risks and propose action plans to accelerate collections and reduce bad debt exposure. Recommend & lead initiatives that will drive savings, create process efficiencies and/or deliver exceptional customer experiences. Implement and leverage Continuous Improvement concepts to improve end-to-end processes and operational procedures, including working closely with the commercial operations/customer service leadership and teams. Ensure compliance with sub-ledger/general ledger reconciliations, order processing and customer credit limit reviews, high risk account approvals, bad debt reserve analysis and write-offs. Responsible for establishing and maintaining relationships with external vendors that support the function, including FIS (Get Paid), CreditSafe, Mastercard, Visa, World Pay, and external collection agencies. Monitor A/R financial systems (JDE, SAP, Get Paid) and troubleshoot interface or other failures. Coordinate upgrades as required. Monitor internal controls including system security approvals. Complete quarterly internal control checklists to assure compliance. Interface with internal and external auditors as required. Interface with multiple departments on matters including Legal, Customer Service, IT, Commercial Operations and Sales. Conduct regular team and department meetings to assure proper levels of communication and a clear understanding of goals and objectives. Lead the teams while cultivating high performance through coaching, mentoring and ongoing training and development. Select, develop, and evaluate team members to align with current and future goals and initiatives. Create an inclusive culture that facilitates employee success, a positive work environment, employee engagement and a focus on diversity and inclusion initiatives. Manage budget by ensuring business goals are met with greatest efficiency. Foster teamwork and collaboration built on mutual accountability and respect. Maintain department policies and procedure on all related topics including credit approval levels, code of conduct, new account approvals, collection and special handling procedures, final demand process, claims and deductions, and cash application.

Requirements Cash Applications, Accounts Receivable (AR), Credit - Collections, Credit, Cash Collections, Collections - Commercial, Collections - Consumer, Commercial Collections, Site Collections, Third Party Collections, Conduct Risk Assessments, Perform Risk Assessments, Perform Risk Assessments, Conduct Risk Assessments, SAP Solution Management, External Vendor, Solvency, Global Cash

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