Robert Half Corporation Jobs

Description Desktop Support Analyst: We are seeking a Help Desk Analyst I to join our team in Baton Rouge, LA. This role is in the field of Consultancy and offers a contract to permanent employment opportunity. As a Help Desk Analyst I, you will be responsible for handling a variety of tasks including but not limited to Android Development, handling Cisco and Citrix Technologies, and managing Microsoft Active Directory.

Responsibilities: Provide a single point of contact to the organization for information technology-related issues. Identify, research, and resolve software/technical issues. Respond to telephone calls, emails, and personnel requests for IT technical support. Analyze and resolve user problems with the aim of eliminating recurrences and reducing calls to the Help Desk. Other duties as requested, depending on call volume. Participate in the on-call rotation when circumstances require. Be willing and able to respond to after-hours and weekend calls. Draft FAQs for common help desk issues on supported software systems. Establish, document, and enforce procedures for coordinating with other help desk resources to provide appropriate coverage. Adhere to departmental procedures to ensure users are kept well informed of ticket status and product availability to manage user expectations and ensure overall user satisfaction. Requirements

Requirements: Superior troubleshooting abilities enabling quick determination/ resolution of software and hardware issues. Ability to use logic/reason to identify alternative solutions and apply the most effective resolution methodology. Excellent written and verbal communication skills. Must demonstrate a sense of urgency while acting in a detail oriented, calm manner. Ability to stay abreast of changes and updates in relevant technologies. Experience with Active Directory, Remote VPN Software, Disaster Recovery, and Anti-Virus required. Solid working knowledge and experience in Windows 10/11, Office 365 Exchange/SharePoint, LAN/WAN. Must be a self-starter and team player who also can work independently Detail oriented and able to thoroughly document and communicate issues. Ability to handle multiple projects in an organized and timely manner. Ability to analyze and resolve problems according to established priorities. Ability to work in a fast-paced, changing environment with individuals from diverse areas of specialization. Experience with Microsoft Office applications required. Experience with various help desk software a plus. Experience with imaging desktops. Bachelor's degree in computer science preferred; equivalent work experience considered CompTIA A+ certification Microsoft and Dell certifications preferred Minimum of 5 years’ experience required. Call today for Immediate Consideration!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly experience in job seekers to opportunities at great companies. We offer contract, contract and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more. Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/contract professionals.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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