Robert Half Corporation Jobs

Job Information

Robert Half Help Desk Analyst I in Bedminster, New Jersey

Description

Job Description

-Provide IT software, hardware, and connectivity support for internal and external customers

-Initiated meetings between IT and Retail to identify and resolve common issues

-Design custom report forms to export information from the Help Desk database

-Produce and distribute weekly retail call reports and custom reports as requested

-Provide support for retailers on retail matching software and related equipment

-Provide support to retailers on the Retailer Portal web application and online training module

-Configure new PCs and peripherals for deployment to corporate users

-Diagnose and repaired issues with existing user PCs, including hardware component replacement, virus cleanup, and software rebuilds

-Work closely with second-third level support to troubleshoot network and operating system issues

-Documented all calls in the database and followed through to completion

-Maintain Solutions database to build knowledge base in software

-Assist with knowledge transfer and shadow training for outsourcing company representatives

Requirements

Requirements

-Ability to troubleshoot Level One issues

-Work on a team or independently

-Escalate tickets to Level Two technicians

-Experience supporting end-users via phone and remote access

-Strong communication skills

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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