Robert Half Corporation Jobs

Description

Contact Center Representative Scheduler

Immediate opening for 20 Contact Center Representatives to work on site

The duties of the Contact Center Representative include:

• Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner.

• Accurately documenting all calls using the appropriate computer systems.

• Following up on any unresolved queries and completing any call back requests in a timely manner.

• Providing advice, information and solutions to all customers.

• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the campaign you are assigned to work.

• Working to achievable targets within a strong team orientated environment.

• To adhere to quality scripts and to maintain a high level of quality scores.

• Ability to adapt to new changes in a fast pace environment.

• To represent the organization in a positive and professional way at all times.

• Display a positive attitude and high level of commitment.

• To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other department meetings as requested.

• Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children’s policies.

• Any other duties that may be assigned by your leader.

To Qualify for the Contact Center Representative Schedule, you must have:

H.S. Diploma or GED-

Required 2 years contact center, customer service in a healthcare setting.

Knowledge of performance expectations in a contact center environment.

Medical scheduling and patient registration knowledge.

Understanding patient privacy requirements for protected health information (PHI).

Basic knowledge of best practice standards for customer service and management of customer expectations.

Understanding the importance of employee engagement in the contact center environment.

Ability to use a personal computer and electronic medical record software.

The ability to listen and record accurate information.

Must demonstrate self-initiated work behaviors, good verbal and written communication skills.

Bilingual, English and Spanish preferred.

Requirements Customer Service, Communication, Documentation, Procedures, Policy, Answering Inbound Calls, Quality, Scheduling, Inbound Outbound Calls, Medical Coverage, Benefit Functions, English Language, Clinical Trial Operations, Spanish Language, Queries, HealthCare.gov, Computer System, Call Center, Computer Skills, Targets, Health Care, Written Communication, Professional Manner, 401k - RRSP Administration, Assertion Markup Language

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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