Robert Half Desktop Support Analyst in Bellwood, Illinois
Description Robert Half is seeking candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format for their Desktop Support Technician role. Problem solvers who prefer to work in a challenging and positive environment may succeed this Desktop Support Technician role. This Desktop Support Analyst role is long-term contract / temporary to hire in nature and is based in the Bellwood, Illinois, area.
What you get to do every day
Rectify computer problems, and suggest appropriate action/solutions
Provide computer desktop support in accordance with established policies and procedures
Be in contact regularly and effectively with ticket submitters
Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
Develop records of daily data communication transactions, issues and remedial actions taken or installation activities
Arrange hardware repairs with the appropriate vendors
Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems Requirements
Ability to quickly draft reports, business correspondence, user instructions, and procedure manuals
Desktop support or related experience
Adeptness in Computer Imaging
Customer service experience desired
Experience with Desktop Imaging
Foundational knowledge in hardware & software installation
Computer Hardware experience preferred
Demonstrated knowledge of Basic Network Troubleshooting
General familiarity with Microsoft Windows
Desktop Hardware experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.