Robert Half Help Desk Analyst I in BETHLEHEM, Pennsylvania
Description If you're looking for a role as a Help Desk Analyst, a growing company partnering with Robert Half Technology needs someone to support local and field users. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Bethlehem, Pennsylvania, the Help Desk Analyst opportunity is a long-term temporary-to-full-time role.
Provide service on technical help tickets submitted via phone, email, and walk-ups
Identify recurring technical issues and propose solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Provide IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - Background in user administration and bug fixing in a client server environment
Customer service experience
Experience with IT support ticketing systems
Firm grasp of basic networking concepts
Strong problem solving and analytical skills
Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.