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Robert Half Customer Service Representative in BIRMINGHAM, Alabama

Description You might be interested in this Customer Service Representative position via Robert Half in the Birmingham area, if you like the idea of working in a dynamic, rapidly changing call center. If you are articulate and highly-skilled, you might be the Customer Service Representative we are looking for to build solid customer relationships. This Customer Service Representative opportunity is located in Birmingham, Alabama, and is a contract to full-time position.

Responsibilities

  • Organize and route incoming telephone calls

  • Deliver outstanding, friendly customer service in a timely fashion

  • Receive and send written business correspondence

  • You will likely support business development and client referral goals by actively cross-selling and referring customers Requirements - Positive attitude and an engaging businesslike approach

    • Ability to recognize, evaluate, and resolve problems effectively
  • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

    • Strong proficiency in Excel and other Microsoft Program skills required

    • Customer service and office administrative skills

    • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

    • Comprehensive knowledge of Call Center Customer Service

    • Proficiency in scanning

    • Foundational knowledge in Payment Processing

    • Command of Administrative Assistance

    • Ability to communicate verbally and in writing effectively throughout all levels of the company

    • Experience performing extensive research to resolve complex customer inquiries

    • Strong computer skills including customer database systems

    • Demonstrated ability to interact effectively with internal and external partners and clients/customers

If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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