Robert Half Call Center Representative_EXP in BLOOMFIELD, Connecticut
Customer Service Represantatives NEEDED!
Are you looking for work as a Customer Service Representative? This position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! You might be the Customer Service Representative we're looking for, if you're articulate and highly-skilled, and love building solid customer relationships. If you're looking for work in Bloomfield, Connecticut and can work a long-term contract / temporary position, this could be the Customer Service Representative opportunity for you!
Your responsibilities in this role
Receive and send written business correspondence
Offer friendly, accurate customer service in a timely fashion
Be a part of business development by by actively cross-selling and referring customers
Handle incoming telephone calls
Requirements - Strong proficiency in Excel and other Microsoft Program skills required
Demonstrated knowledge of English Language
General familiarity with Expense Reporting
Experience with Specification
Adeptness in About Time
Agreements experience preferred
Prior experience with call centers
Expertise in Go
Proficiency in Explanation
Expertise in documentation
Background working with Communication Skills
Good understanding of Monitoring Tool
Financial Notes experience highly preferred
Foundational knowledge in Subcontract
Practical knowledge of travel
Suppliers experience highly valued
Laptop Hardware experience desired
Previous experience working with Attendance
Earlier work involving Purchase Orders
Foundational knowledge in procedures
Experience with quality
Hands-on experience with Buying Processes
Customer service experience
Professional Phone Etiquette experience highly desired
Comprehension of KPI Reporting
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
No stranger to performing extensive research to resolve complex customer inquiries
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Excellent oral and written communications skills
Supportive, positive attitude with a professional demeanour applied to all tasks
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Proven computer skills
Ability to interact effectively with internal and external partners and clients/customers
Customer service and office administrative skills
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.