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Robert Half Help Desk Analyst I in Bloomfield, New Jersey


Candidates who are looking for work in an innovative and fast-paced work environment at a company in the Hi Tech Engineering industry will be interested in Robert Half's new Help Desk Analyst opening. This is a great job for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is based in the Bloomfield, New Jersey area and is a full-time opportunity.

Your responsibilities in this role

  • Pinpoint recurring technical issues and present solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues

  • Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

  • Solve technical help tickets submitted via phone, email, and walk-ups

    Requirements - Customer service experience

  • Deep understanding of IIS

  • IT infrastructure libraries experience highly desired

  • Proven knowledge of Active Directory

  • Foundational knowledge in Microsoft SQL Server

  • Expertise in Networking

  • Ability to recognize, evaluate, and resolve problems effectively

  • Familiarity with basic networking concepts

  • Background in user administration and bug fixing in a client server environment

  • Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

  • Good understanding of IT support ticketing systems

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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