Robert Half Help Desk Analyst I in Bloomfield, New Jersey
Candidates who are looking for work in an innovative and fast-paced work environment at a company in the Hi Tech Engineering industry will be interested in Robert Half's new Help Desk Analyst opening. This is a great job for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is based in the Bloomfield, New Jersey area and is a full-time opportunity.
Your responsibilities in this role
Pinpoint recurring technical issues and present solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Solve technical help tickets submitted via phone, email, and walk-ups
Requirements - Customer service experience
Deep understanding of IIS
IT infrastructure libraries experience highly desired
Proven knowledge of Active Directory
Foundational knowledge in Microsoft SQL Server
Expertise in Networking
Ability to recognize, evaluate, and resolve problems effectively
Familiarity with basic networking concepts
Background in user administration and bug fixing in a client server environment
Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
Good understanding of IT support ticketing systems
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.