Robert Half International Desktop Support Analyst in Bloomington, Minnesota

We're looking for candidates who excel at explaining intricate technical information to the non-technical user. Are you a driven individual who is most productive in an active and positive environment? Robert Half Technology has a Desktop Support Technician role that may be the position for you, if you're a match for this description. Primary point of contact for day to day troubleshooting of PC hardware/software related issues ? Provide hands-on, phone and email support when users encounter technical issue ? Respond to end user helpdesk support requests- move, add, change (MAC) ? Diagnose system failures and correct issues ? Develop stable core, standard desktop/laptop images hardware configurations ? Setup new user account and deploy workstations to employees ? Install and configure computer hardware and software, mobile devices and peripherals as requested ? Perform and recommend individual and small group training when necessary ? Coordinate with vendors for equipment repairs and keep records of repairs ? Keep record of IT equipment, inventory/document for accounting purposes ? Assist in movement of IT equipment to various locations ? Work closely with the Head of Technology to implement emerging security technologies and controls to mitigate risks and issues ? Train users on proper security policies and procedures Successful Candidate will demonstrate strong knowledge of: ? Working and creating Desktop imaging solution-Ghost, Acronis etc. ? Understanding and troubleshooting Microsoft Office 365 environment, Microsoft Active Directory(AD), Group Policy ? TCP/IP networking including subnetting, DNS, DHCP and NAT ? Supporting Windows 10 Operating Systems environment is a must have ? Deploying and setting up desktop/laptop/workstation and peripherals ? Supporting LAN/WAN networks, Wi-Fi, remote access, high speed Internet bandwidth ? Supporting mobile devices- i.e. iPhone, iPad and Android devices Interested candidates should contact Sally Lander at 612.359.4960 or sally.lander@rht.com.

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As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

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Req ID: 02300-0010576693

Functional Role: Desktop Support

Country: USA

State: MN

City: Bloomington

Postal Code: 55425

Compensation: $31.35 to $36.30 per hour

Requirements: ? 3+ years of IT experience as a desktop support analyst ? VoIP phone system experience