Robert Half International Desktop Support Analyst in Bloomington, Minnesota

We're looking for candidates who excel at explaining intricate technical information to the non-technical user. Are you a driven individual who is most productive in an active and positive environment? Robert Half Technology has a Desktop Support Technician role that may be the position for you, if you're a match for this description. Primary point of contact for day to day troubleshooting of PC hardware/software related issues ? Provide hands-on, phone and email support when users encounter technical issue ? Respond to end user helpdesk support requests- move, add, change (MAC) ? Diagnose system failures and correct issues ? Develop stable core, standard desktop/laptop images hardware configurations ? Setup new user account and deploy workstations to employees ? Install and configure computer hardware and software, mobile devices and peripherals as requested ? Perform and recommend individual and small group training when necessary ? Coordinate with vendors for equipment repairs and keep records of repairs ? Keep record of IT equipment, inventory/document for accounting purposes ? Assist in movement of IT equipment to various locations ? Work closely with the Head of Technology to implement emerging security technologies and controls to mitigate risks and issues ? Train users on proper security policies and procedures Successful Candidate will demonstrate strong knowledge of: ? Working and creating Desktop imaging solution-Ghost, Acronis etc. ? Understanding and troubleshooting Microsoft Office 365 environment, Microsoft Active Directory(AD), Group Policy ? TCP/IP networking including subnetting, DNS, DHCP and NAT ? Supporting Windows 10 Operating Systems environment is a must have ? Deploying and setting up desktop/laptop/workstation and peripherals ? Supporting LAN/WAN networks, Wi-Fi, remote access, high speed Internet bandwidth ? Supporting mobile devices- i.e. iPhone, iPad and Android devices Interested candidates should contact Sally Lander at 612.359.4960 or

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We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

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Req ID: 02300-0010576693

Functional Role: Desktop Support

Country: USA

State: MN

City: Bloomington

Postal Code: 55425

Compensation: $31.35 to $36.30 per hour

Requirements: ? 3+ years of IT experience as a desktop support analyst ? VoIP phone system experience