Robert Half Help Desk Technician I in Bloomington, Minnesota
Description We at Robert Half need a Help Desk Analyst, who will be supporting local and field users in a growing company. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Milwaukee, Wisconsin, the Help Desk Analyst opportunity is a long-term contract / temporary role.
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Independently investigate and implement solutions to technical issues
Solve technical help tickets submitted via phone, email, and walk-ups
Pinpoint recurring technical issues and present solutions to address the root of the problems Requirements - Comprehension of basic networking concepts
Ability to recognize, evaluate, and resolve problems effectively
Background working with Provide Technical Support
Good understanding of Remedy
Adeptness in Deskside Support
Demonstrated knowledge of CRM
Diagnose Problems experience highly preferred
Previous experience working with EO/IR systems
Practical knowledge of Computer Hardware
Communication Skills experience highly desired
Technical Support experience preferred
General familiarity with Operating System
Earlier work involving Direct Supervision
Background in installing and configuring operating systems, networked and local printers, and business applications
User administration and bug fixing in a client-server environment
IT support ticketing system experience desired Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.