Robert Half Workforce Management Analyst in Bloomington, Minnesota
Robert Half is currently seeking a Workforce Management Analyst. The Workforce Management Analyst supports the service center operations with a blend of technical and business expertise. In this role, you will be responsible for maintaining schedules to meet service objectives and keeping multiple system databases updated with complete and accurate information, as well as supporting forecasts by gathering and organizing various types of data from multiple systems. This opportunity has the potential to be remote after training. If interested, please apply now!
Maintain system databases with accurate agent and client information
Perform timely system updates in response to transactional requests
Monitor daily agent activity and call volume trends for multiple queues and sites
Manage and optimize service center staff schedules based on forecasted requirements
Serve as a primary point of contact for daily scheduling issues
Recommend scheduling changes when needed to meet service center objectives based on real-time observations
Perform intra-day analysis and formulate/execute courses of action to resolve staffing/scheduling issues
Complete ad-hoc reporting and analysis projects when needed to support the team and service center managers
Proactively work with team members and managers to recommend efficiencies
Identify recurring problems with system, processes, policies, or procedures and contribute ideas to resolve problems to better service the customer and/or improve productivity
Create and maintain process documentation
1-2 years of professional corporate office experience or a Bachelor's degree in lieu of experience
Be able to prioritize workload and perform in a fast-paced and challenging environment
Solid knowledge of Microsoft Excel
High attention to detail as well as critical thinking and problem-solving skills
Strong communication skills, both verbally and in writing
If your skill set matches the requirements, contact us today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.