Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.
Key Responsibilities:
- User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.
- Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.
- Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.
- Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures.
- Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference.
- User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.
- Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.
- Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
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