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Robert Half Digital Identity Operations Senior Analyst (L3)- CyberArk in BLUE ASH, Ohio


Digital Identity Operations Senior Analyst (L3)- CyberArk





You Belong Here

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.

At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You

The Protiviti Security Operations Center is seeking a CyberArk Digital Identity as a Service Senior Analyst to join our growing team in Blue Ash, OH or Dallas, TX.

What You Can Expect

As a Senior Analyst, you will be a mentor, trainer, and coach to L1 and L2 Analysts as you facilitate the successful completion of project work plans. You’ll identify areas of risk and opportunities to increase efficiency. You’ll strengthen relationships and deepen your abilities to communicate, gain trust, and network with client personnel and professional associates. At the direction of Pod Leads, you may accept responsibility for decision-making in areas including establishing project scope and work plans, assisting in scheduling and project prioritization for Analysts , preparation of deliverables, application of methodologies and reviewing Analysts’ project work for quality and accuracy and providing valuable feedback on areas of improvement.

Embracing Protiviti’s vision of “Bringing Confidence to a Dynamic World,” the Security Operations Center (SOC) provides cost-effective, tech-enabled, and standardized services at scale, to drive efficiency into our service delivery processes in support of our global clients. The center capabilities may include research, development, maintenance, testing, validation, reporting, and other activities based on client needs.

Other responsibilities will include:

  • Developing an understanding of business processes, technical skills, project requirements, and the client’s business in a variety of industries.

  • Ensuring timely and quality completion of assigned project phases within a defined budget.

  • Independently interviewing client teams to understand current state system and processes.

    Upon hire, you will be provided with comprehensive training sessions.

What Will Help You Be Successful

  • You enjoy CyberArk Privileged Cloud platform.

  • You are motivated to learn and interested in all things related to CyberArk Privileged Cloud platform, including the latest trends and developments.

  • You have the flexibility to adapt to changing roles and requests.

  • You enjoy problem solving and can bring order to unstructured problems.

  • You are passionate about building relationships with clients and providing clients with exceptional experiences.

  • You have an inherent interest in project management and team leadership.

  • You contribute to a positive team culture that fosters open communication among all engagement team members.

  • You possess effective written communication skills (experience with business writing preferred.)

  • You create development opportunities for others and ways for your team to improve our clients and communities.

  • You have interest in working with a diverse portfolio of clients across multiple industries.

Do Your Talents Include the Following?

  • Experience with or understanding of:

  • CyberArk Privileged Cloud platform, 1-2 years (with overall CyberArk experience of 2-6 years)

  • Troubleshooting issues with safes and PAM policy configurations

  • Troubleshooting end user issues (PVWA, PSM connections, access)

  • Evaluating, summarizing, organizing, and interpreting data.

  • Establishing and cultivating business relationships and a professional network.

  • Ability to translate and communicate findings, risks, challenges, and project status to the project team management, and client personnel, including executives.

  • Responding to critical errors in the CyberArk platform in accordance with service level objectives.

  • Remediation of erroneous events within CyberArk platform.

  • Account onboarding (bulk upload, manual upload, and REST API)

  • Troubleshooting existing connectors and configure Out of the Box (OOTB) connectors.

  • Managing and maintaining standard operating procedures in runbook / process manual.

  • Maintaining CyberArk components deployed on-prem, monitor the health of all CyberArk components.

  • Developing metrics, analytics, and reporting.

  • Developing audit and management reports through CyberArk platform (Out of the Box)

  • Break/Fix support Ongoing troubleshooting and remediation of erroneous events.

  • Demonstrated progression of career path, leadership, and professionalism throughout work experience

Your Educational and Professional Qualifications

  • Bachelor’s degree in relevant academic area or equivalent relevant work experience. Additional information technology experience may be substituted in lieu of a college degree.

  • 2-6 years of experience in CyberArk Identity Management platforms.

  • Proficiency in Microsoft Office suite applications (Excel, Word, PowerPoint, Teams, and Outlook)

  • Preferred experience in other relevant software/systems (JIRA, SQL, Python, PowerBI, Sharepoint, gSuite, Linux, and others as applicable) 

Our Hybrid Workplace

Protiviti practices a hybrid model, which is a combination of working in person with a purpose and working remotely. This model creates meaningful experiences for our people and our clients while offering a flexible environment. The ratio of remote to in-person requirements vary by client, project, team, and other business factors. Our people work both in-person in local Protiviti offices and on client sites, which can include local or out-of-state travel based on our projects and client requests and commitments.

Protiviti is not registered to hire or employ personnel in the following states – West Virginia, Alaska


Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

Protiviti’s Incentive Compensation Plan (ICP) provides additional incentive opportunities on top of their annualized salary for eligible employees. In addition to base and bonus pay, our people are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 10 weeks, and short/long term disability. Protiviti provides paid Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) our people receive varies based on their years of service. A new hire receives up to 20 days of CTO per calendar year. For every 3 years of service, our people receive an additional 3 days of CTO, up to a maximum of 30 days per year. Our people also receive up to 11 paid holidays each calendar year. We offer the opportunity to contribute to our company 401(k) savings and investment plan, with an employer match of 50% on the first 6% of your contributions for eligible employees. Learn more about the variety of rewards you are eligible for at

Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Protiviti’s employment process, any offer of employment is contingent upon successful completion of a background check.

Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call 1.855.744.6947 for assistance.

In your email please include the following:

  • The specific accommodation requested to complete the employment application.

  • The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles, CA: Protiviti will consider for employment qualified Applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Protiviti is not registered to hire or employ personnel in the following states – West Virginia, Alaska.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.



Protiviti ( ( ) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and our independent and locally owned Member Firms provide clients with consulting and managed solutions in finance, technology, operations, data, analytics, digital, legal, HR, governance, risk and internal audit through our network of more than 85 offices in over 25 countries.

Named to the 2023 Fortune 100 Best Companies to Work For® ( list, Protiviti has served more than 80 percent of Fortune 100 and nearly 80 percent of Fortune 500 companies. The firm also works with smaller, growing companies, including those looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI ( ). Founded in 1948, Robert Half is a member of the S&P 500 index.