Robert Half Help Desk Analyst I in BLUE BELL, Pennsylvania
Candidates who excel at coming up with creative solutions to technical issues will be a great fit for this position. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We encourage you to apply to this Help Desk Analyst position, if you have strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst opportunity is a long-term contract / temporary role that is remote. For consideration, please contact Abigail Fox (267) 996-3437
Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
Identify recurring technical issues and propose solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Requirements - Good understanding of IT support ticketing systems
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Firm grasp of basic networking concepts
Microsoft Office 365 experience desired
User administration and bug fixing in a client-server environment
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.