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Robert Half IT Business Analyst in Bonita Springs, Florida


Robert Half has a brand new opening for an IT Business Analyst with a reputable client in Bonita Springs, FL.

Position is full-time hours, on-site in their Bonita Springs office. Compensation ranges $70-80K depending on experience.

Interviews are actively being scheduled - Apply NOW!

The IT Analyst is responsible for customizing, developing and supporting solutions on the platform as it relates to Sales Cloud, Service Cloud and related applications. Will work in close collaboration with various business & functional teams to facilitate a continuous and seamless process for managing relationships with our customers. This position will be responsible for planning, architecting/developing both large-scale and parallel smaller projects, providing systems administration / process design, as well as being comfortable delivering recommendations and analysis to management.


  • Collaborate with key business stakeholders to capture business and technical requirements and translate requirements into detailed specifications for solutions.

  • Identify opportunities to improve organizational effectiveness and/or efficiency, as new features and functionality are introduced. This includes coordinating with key business stakeholders to capture potential returns on investment for the organization.

  • Implement and maintain various user facing components such as customer reports, page layouts, dashboards and user input screens to provide a scalable solution that is also easily adopted by all users.

  • Take a lead role in providing coordination between Sales Cloud, Service Cloud, and other internal applications, ensuring consistency and preventing conflicts between the various solutions.

  • Leverage knowledge of existing applications to analyze complex solutions, enabling effective troubleshooting and isolation of system issues.

  • Configure and maintain declarative Salesforce capabilities, including Workflow and Approval Processes and default to these solutions whenever possible.

  • Support the design and implementation of 3rd party data integrations

  • Perform Salesforce administration, release management and deployment as well as management of sandboxes.

  • Manage both internal and external resources (i.e. current support staff or consultants) as it relates to active projects and cases within the SFDC team.

  • Provide support and insight to junior members of the team to ensure consistency across applications and customer service interaction.

  • Create and manage users; Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).

  • Coordinate with our Cybersecurity organization around the identification and mitigation of potential security gaps as it relates to both internal and external threats.


Experience Looking For:

  • 1 to 3 years’ experience with hands-on experience in Salesforce Sales Cloud, Service Cloud, Experience Cloud (a plus) and add-on applications to Salesforce

  • Strong project management experience and familiarity with Agile and Kanban methodology

  • Experience with Salesforce Administration; development and management tools on the platform

  • Practical knowledge of telephony and CTI systems (e.g., Cisco)

  • Educational Background

  • Bachelor’s Degree in Computer Science (or related field)

Other Skills:

  • Strong written and verbal communication skills

  • Strong collaboration skills and a demonstrated ability to approach technical and business solutions in a consultative manner

  • Ability to work under tight deadlines and handle multiple detail-oriented tasks

  • Solid understanding of the application development & release process, including requirements gathering, analysis and design, contemporary testing methodologies, and deployment management

Must be local to Bonita Springs, FL - and eligible for full-time hours on W2 (no c2c)

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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