Robert Half Client Service Analyst-Help Desk II in Boston, Massachusetts
Description If you want to work as a Help Desk Analyst in an innovative and fast-paced environment, Robert Half might have the job for you. You'll love this job if you are a creative with a talent for solving both routine and unique problems. To succeed at this position, you will need to support local and field users, in a highly visible role that has a positive impact on both the department and the company. Located in Boston, Massachusetts, the Help Desk Analyst opportunity is a long-term contract / temporary role.
Independently investigate and implement solutions to technical issues
Pinpoint recurring technical issues and present solutions to address the root of the problems
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Help and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Prior experience with IT support ticketing systems
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Working knowledge of user administration and bug fixing in a client server environment
Familiarity with basic networking concepts
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Comprehensive knowledge of navigating basic office equipment and protocols
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.