Robert Half International Customer Success Manager in Boston, Massachusetts
Description Robert Half Technology is on the lookout for a seasoned Business Analyst to join the efforts of the growing, dynamic company. Are you comfortable with listening to customers and responding to their needs by creating a clear plan of action? If you're a driven individual with strong communication skills and a firm technical grasp, you'd make a prime candidate for this position. The full-time Business Analyst will be based in the Boston, Massachusetts region.
Produce creative and accessible solutions for new product requirements
Partner with development team to invent and assess product requirements to meet business goals
Analyze and review business, technical, and functional requirements
Develop customer-focused documentation for software solutions
Produce comprehensive user stories and profiles
Work with development and QA teams to test and implement new corrections and improvements
Collaborate with designers to establish appropriate wire-frames, interactions, and user flows Requirements - Experience with API design
B2B Saas experience desired
Strong familiarity with Customer Success Stories
SaaS experience required
2+ years of related experience
Awareness of usability and application performance considerations
Background in developing requirements and product specifications for new or existing applications
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.