Robert Half International Desktop Support Analyst in Boston, Massachusetts
Do you excel at explaining intricate technical information to the non-technical user? Are you a driven individual who is most productive in an active and positive environment? Robert Half Technology has a Desktop Support Technician role with a company in the Healthcare, Hospitals, Social Assistance industry that may be the position for you, if that's you. Motivated candidates with effective problem-solving abilities will be the best fit for this position. This Desktop Support Analyst role is long-term temporary-to-full-time in nature and is located in the Boston, Massachusetts, area.
What you get to do every single day
Offer computer desktop support in accordance with established policies and procedures
Create records of daily data communication transactions, issues and remedial actions taken or installation activities
Communicate regularly and effectively with ticket submitters
hardware repairs with the appropriate vendors
Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals
Settle computer problems, and offer suggestions on appropriate action/solutions
Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Desktop support or related experience
Desktop Support experience required
Comprehensive knowledge of Customer Support
Ability to write reports, business correspondence, user instructions, and procedure manuals
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.