Robert Half Desktop Support Analyst in Boston, Massachusetts
IT Director at client which has 120 end users. IT Director sits in California and needs someone to do part time IT Support in their Boston office, which has 40 users. This person will also be supporting their NYC office which has 30 users. They are also in the process of moving the Boston office, within the same building to get more office space, and the same thing is happening to the NYC office. This is a Level 1 Help Desk role, and they are OK with a candidate who has 6 months of experience or a year of experience. Ideally this person would have 2-3 experience but some of this stuff can be learned. This person will be providing in person IT Support to the Boston team, and occasional remote support to the NYC team. 15-30 hours of work per week. This could turn into a full time job within 3-6 months as the company grows. So it might grow to 40 hours per week within 3-6 months, and turn into an FTE role. Great opportunity to carve out a long term role at a growing company. No vaccine requirement but would be nice to have.
Tech Environment: 100% Windows environment, Azure, Intune, Office 365, Zoom, Duo (SSO, MFA), Meraki (access points), Ricoh Printers
Tickets the technician will handle: Troubleshooting employee laptops and desktops, imaging machines, setting up workstations, docking laptops, supporting printers, setting up Wi-Fi (basic network troubleshooting), adding computers to domain, application issues (Word, Adobe), fixing monitors, Tier 1 whatever tickets pop up, troubleshooting 40 users in Boston and 30 users in new York
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